Branch Manager

Job Description

About the Company

I&M Bank Uganda is a commercial bank headquartered at Kingdom Kampala with a growing regional presence.  The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.

Job Purpose

In charge of customer retention, branch productivity; enhancing customer service and
loyalty; and generating growth through effective customer relationship management and
sales, in order to achieve the branch’s business target.

Key Responsibilities/Tasks

Business Growth:
• Ensure business growth through marketing of bank products; build and maintain
existing and new customer relationships to achieve annual business targets
• Monitor performance of branch in achieving its overall business target
• Set targets for the branch business team and monitor performance to ensure the
Branch achieves its overall business targets
• Manage branch’s liability portfolio and cross selling
• Effective drive branch sales taking into account quality acquisition of the customer
and comply to the bank’s laid-down procedures and KYC
• Provide recommendations in the development of new products as well market for the
new product’s up take

Customer Service:
• Ensure customer retention by enhancing customer service at the branch level e.g.
monitoring of customers’ complaints and transactions, meeting with high net worth
clients regularly and maintain personalized relations
• Respond to Customer related queries as they arise
Operations:
• Manage branch’s liability portfolio through pushing for growth of low cost accounts
and cross selling
• Assist in the development of new products as well as push for the new product’s up
take

Compliance:
• Ensure that branch business practices are compliant to relevant banking laws and
regulations, systems and procedures
Reporting:
• Ensure timely submission of reports such as periodic business, call reports and
surprise check reports etc.

Risk Management:
• Coordinate the review of branch risk control self-assessments (RCSA) in liaison with
Branch Operations Manager
• Develop, update and maintain risk procedures and systems with respect to risk
identification, risk assessment, risk monitoring, risk mitigation strategies and risk
reporting
• Ensure all required displays are in place such as relevant business permits, licenses,
Tariffs etc.
• Ensure effective adoption and utilization of risk management tools
• Drive remediation of risk management exceptions identified during audit or risk
reviews
• Promote risk management culture
Administration:
• Implement board/management directives for the branch in an effective and timely
manner
• Overall in charge of staff within department including leave management, training,
coaching and mentoring for the business staff
• Support the Head of Business Development in preparing branch business related
budget by providing inputs
• Attend to audit queries related to Branch business
• Liaise with respective departments in the bank for efficient and effective
administration of the branch
• Liaise with other branches and head office as issues arises
• Perform any other duties as may be assigned by the immediate supervisor from time
to time

Skills, Knowledge, and Abilities

• Business development
• Marketing skills
• Analytical skills
• Leadership skills
• Communication skills
• Interpersonal skills
• Problem solving skills

Educational Qualifications and Experience

• Bachelor’s Degree in business management, marketing, economics, accounting, finance or any other related field
• A minimum of 3 years of working experience at Branch Manager level